Our client, a major bank, is seeking an Application Consultant for the functional design and architecture of application systems across all technologies and platforms.  This is a full time 12 month contract position in Mississauga that pays up to $75/hr depending on the person's qualifications.

Key Activities:

• Translate user requirements to process and data requirements.
• Design application's technical infrastructure, such as specific databases, programming languages, utilities, and testing approaches.
• Design and/or integrate solutions for the processing of data and development of precise steps and processing logic across all platforms.
• Provide broad understanding of platforms and applications across all technologies. . Ensure the designed specifications achieve business needs.

Requirements:

• Knowledge of approaches, tools, techniques and roles and responsibilities in providing technical or business guidance to clients within and outside own area.
• Knowledge of approaches, tools and techniques for working with individuals and groups in a constructive and collaborative manner.
• Knowledge of organization's total information technology (it) environment.
• Knowledge of tools and techniques for effective use of a broad range of factors, assumptions, frameworks and perspectives when solving problems.
• Application Design, Architecture--Knowledge of and experience with activities, tools and techniques for converting business requirements and logical models into a technical application design.
• Application Delivery Process--Knowledge of major tasks, deliverables, formal methodologies and disciplines for delivering new or enhanced applications.
• Work Experience: .Planning: Tactical, Strategic--Ability to contribute to operational (short term), tactical (1 - 2 years) and strategic (3 - 5 years) planning in support of the business plan.

Must Haves:

• CPCS experience (4 years)
• Vector 5 experience (4 years)
• Canadian cheque processing knowledge (3 years)
• Exception processing experience (4 years)
• Return processing experience (4 year)

Nice to Have:

• COBOL experience (5 years)
• Assembler experience (4 years)
• Experience in iTran transport experience (2 years)
• Currency processing experience (3 years)
• Statement processing experience (3 years)

Our client, a major financial services institution, is seeking a Director, Process & Tools Integration to oversee the development, deployment and integration of Service Management processes and their enabling tools.

Key accountabilities include business ownership for our service management tool set and working closely with all of the stakeholders to understand requirements while developing and maintaining a roadmap. It delivers subject matter expertise for these disciplines, aligning with business requirements, operational expectations and reporting on service quality metrics. This encompasses budgeting, planning, implementation and ongoing operational efficiency. This individual will also be leading and/or influencing senior people across the technology organization.

• Provide oversight, subject matter expertise and disciplines across ITIL processes and best practices in support of the enterprise operations mandate.
• Provide the linkage from process to our enterprise service management tools in support of automation and achieving greater efficiencies.
• Develop plans/strategies to support Technology Operations in the development, improvement, introduction, adoption and governance of processes.
• Business owner of our enterprise service Management tools including ServiceCenter, IMACWeb and Service-Now
• Manage the releases including planning, UAT testing, BAT coordination, communications and stakeholder identification and management.
• Liaise between process owners ensuring process and tool alignment including the identification of functional requirements which will enable the process in an effective and efficient manner.
• Understands current and future business needs and develop an integrated process and service management tools roadmap.
• Establishes direction and ensures communication/coordination through the all stakeholders for both tools strategy execution and process improvement delivery.
• Develop and sustain client relationships across the organization in and outside of technology, including negotiation and influence independent of authority.
• Demonstrate solid leadership capabilities in the identification of process improvement opportunities, implementation and operation of the processes through active participation as required.
• Works with all vested stakeholders to ensure that programs developed, meet both short and long term objectives. This may be performed on an individual or group basis.
• Accountable to ensure adherence to client requirements standards, work practices, processes, security standards and policies. . Responsible for directing, motivating, developing and managing the performance of the team.
• Establishes and builds a healthy working relations and partnerships with clients, vendors and peers.
• Leading and participating in large complex projects, including Inventory and Asset Management and improving end user service request processes

•  Business Case Justification - knowledge of approaches, tools and techniques for justifying a project, equipment or staffing expenditures by identifying cost, benefits, opportunities and threats.
• Knowledge of activities, tasks, practices and deliverables associated with eliciting and clearly defining and documenting required business functionality as well as information requirements.
• Ability to impact decisions within and outside own organization.
• Coaching - ability to encourage, motivate and guide individuals and teams in learning and improving effectiveness.
• Ability to work with clients in the business to ensure that expectations are set appropriately and that those expectations are consistently met or exceeded. Fosters a strongly positive, collaborative working relationship.
• Leadership - knowledge of approaches, tools, and techniques for gaining the cooperation and support of others.
• Extensive work experience with Problem Solving-Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems.
• Application Delivery Process-Knowledge of major tasks, deliverables, formal methodologies and disciplines for delivering new or enhanced applications.
• Budgeting - knowledge of specific policies and practices for planning and administration of budgets.

Our client, a major financial services provider, is seeking Mortgage Advisors to work in London, Ontario. Successful candidates will receive an Intensive One Week On-Boarding Program to help ensure your success.

Compensation

• This is a regular full time position that pays 100% commission with guaranteed (30K) draw compensation structure
• Annual Volume Bonus
• Trailer Fee Bonus

Working Conditions

• This role operates within a home office environment -Laptop provided
• This role requires extensive travel in the London area

Job Overview

• The Mortgage Advisor reports to the Area Sales Leader
• The Mortgage Advisor's primary objective is to grow and cultivate a referral network that will generate a target of approximately $7M in first year and 12M in second year

Key Accountabilities

• Achieve sales targets across all parameters of the business plan
• Be available to meet clients at times that are convenient for them ( i.e in their home or at their office)
• Interview and take applications, obtain all pertinent personal and credit information, confirm employment, salary and source of down payment and submit application with recommendation for approval
• Meet and exceed minimum monthly mortgage sales targets
• Establish reciprocal business relationships with real estate firms and other reputable business sources for the purpose of identifying suitable customer prospects for residential mortgage financing
• Develop business plan with Area Sales Leader
• Developing and managing relationships with external referral partners
• Work with internal partner referral sources.
• Relationships with Mortgage Insurers, Realtors, referral partners and industry associations would be an asset

Requirements

• Strong Prospecting Ability: Must be able to develop your own sources of mortgage referrals from a variety of sources (i.e. Realtors, Builders, Financial Services Companies, etc.)
• Demonstrated time management and planning skills with an ability to organize the day with activities that contribute to the overall goal of mortgage production
• Proven track record of Mortgage Sales or other credit product with a sound understanding of the local market is highly desirable
• In-depth experience in Real Estate Lending and knowledge of underwriting guidelines, highly desirable
• Proven verbal and written communication skills
• Must be extremely flexible and adaptable and love working in a fast-paced business environment with changing priorities
• Previous experience working in a mortgage sales environment dealing with complex home financing

Our client is one of “Greater Toronto’s Top Employers” and on Deloitte’s “Technology Fast 500″. They are a growing business (50% year over year) looking for a Software Implementation Consultant to provide technical assistance to enterprise clients, advising them on the best use of their software portfolio suite, in order to meet their business needs. Expertise in software implementations and technical consulting are needed for this role. Experience in Environment, Health, Safety and/or Quality Management systems is a valued asset.

Base Salary: 75K

Travel: Due to the nature of our client’s broad client base, travel of approx 25-50% may be required (primarily within North America).

Responsibilities and Deliverables

• Act at the SME and develop technical solutions to ensure clients are using the full capabilities of the system.
• Improve structure and efficiency of client’s business processes through the software solution.
• Provide strategic/expert technical guidance to client.
• Deliver highly specialized technical training.
• Define software, hardware and/or network requirements.
• Develop or assist in the development of prototypes.
• Design, develop, test, install and monitor new systems when required.
• Present technical solutions in written/oral reports to people with varying technical backgrounds.
• Requirements solicitation, application development, logical and physical database design and networking.
• Deep technical understanding in the areas of application programming, database and system design; client/server architectures; and how legacy and web-based systems interface.
• Maintains awareness of new and emerging technologies and the potential application on client engagements.

Qualifications

Our client, a supplier of leading-edge healthcare solutions for business, is seeking a SAP FICO Support Analyst to work out of their downtown Toronto location.

Key Activities:

• Support the ITS application components within a large multi-site SAP operation includingthe facilitation of support efforts between 3rd party vendors, the client, and member hospitals in order to meet established service levels
• Effectively apply structured problem solving skills and available tools to quickly evaluate problems, identify impact and root causes, and develop action plans and resolution options
• Coordinate and execute the support, monitoring, testing, maintenance and change of the ITS application environment, managing other support teams and third party vendors that provide levels 2, 3, and 4 support where required
• Maintain comprehensive business and technical knowledge of the ITS application components in order to provide systems analysis
• Develop and implement plans to meet new and changing requirements for applications and interfaces based on an evolving enterprise environment
• Evaluate changes for production readiness, performance, and supportability by identifying and resolving problems, risks, and issues
• Contribute to the successful handling of application technology support activities such as change management, release management and disaster recovery management
• Adhere to the IT policies and procedures, methodologies, and standards to ensure effective support and maintenance for the applications and interfaces
• Ensure that the client's architecture principles and technical standards are communicated and followed
• Work collaboratively with business users to support and monitor the technology components of the ITS environments
• Identify opportunities for operational enhancements and process improvements as part of a continuous improvement initiative, ensuring that the plans are researched, clearly articulated, and presented to management
• Identify and monitor interdependencies between various application components
• Provide on call support as required
• Create and maintain comprehensive business and technical documentation for the ITS application and interface environments

Desired Skillsand Experience:

• Must have experience supporting SAP FICO and/or SAP MM (5-7 years minimum)
• Experience working in finance and supply chain functionality in SAP ECC6 (Enterprise
• Core Components) and EHP4; Process Integration (PI) 7.1 with See burger 2.0 for EDI , SAP SRM 7.0, and Solution Manager 7.0, HPQC, ARIS
• Ability to perceive underlying practices that affect system performance and identify potential system improvements
• Knowledge of Change, Incident, Problem and Management processes and tools, with the ability to direct internal and 3rd party support teams in the identification of root cause analysis of incidents and performance issues
• Experience in working with outsourcing providers for support incident escalation andresolution purposes
• Conversant in Information Technology Infrastructure Library (ITIL) processes, procedures, and roles required
• Proven team player with the ability to contribute in a dynamic, team oriented environment
• Ability to work creatively and analytically in a problem solving environment
• Must have excellent interpersonal and leadership skills
• University Degree or College diploma

Our client is one of "Greater Toronto's Top Employers" and on Deloitte's "Technology Fast 500". They are a growing business (50% year over year), looking for a Application Support Manager to work out of their downtown Toronto location.

In your role as Application Support Division Manager, you will be responsible for managing a group of Interface and Technical Analysts to ensure the application support and software maintenance needs of the clients are met.

Job Responsibilities:

Specific responsibilities include but are not limited to:

• Manage direct reports & all activities within the Application Support Division
• Recruiting, management, reviews and promotions for staff (current help desk staff)
• Training of staff to move from Tier 1 to Tier 2 Support
• Proposing and implementing new policies and procedures to streamline issues management throughout the company
• Improving the technical understanding of Intelex products in both Tier 1 and Tier 2 employees
• Improving client satisfaction by reducing issue response times
• Working with all departments to greatly decrease the average number of active client issues
• Introducing Configuration Management best practices to the department and accurately tracking all system changes
• Raising awareness of critical client issues in Development and QA - facilitating weekly collaboration meetings with Development and QA
• Full responsibility over client help requests and client satisfaction for ongoing support
• Full responsibility over client updates and patches
• Full responsibility over 24 hour support and extended support hours
• Full responsibility over Exchange discussions responses (not suggested improvements)
• Full responsibility over Exchange support portal content

As part of the Global Services & Support Division, the Web Application Support Analyst is responsible for providing technical support. Key responsibilities include analysis, debugging and resolution of technical issues that clients have with the software. Expertise in software implementations, technical support and database systems are requirements for this role. Experience in Environmental, Health, Safety and/or Quality Management Systems is an asset. Due to our global client base, shift work and/or on-call standby to provide technical support across various time zones will be required.

This is a great opportunity for new grads!

Job Link: http://www.stafflink.ca/jobs/web-application-support-analyst

Primary Responsibilities:

• Manages a fast-paced queue of support inquiries and requests.
• Troubleshoots/debugs qualified system issues, and provides technical logging or database information when applicable.
• Investigates root cause analysis of qualified system issues where applicable.
• Applies database and system patches/updates to hosted clients.
• Provides instruction for application of system patches and updates to self hosted clients.
• Deploys system upgrades and features such as new licenses or modules.
• Ensures client requests are acknowledged and resolved within service level agreement times.
• Communicates with clients to better serve them in relation to their support requests.
• Follows-up with clients regarding cases pending confirmation when applicable.
• Works closely with project managers and trainers to provide customer service for clients.
• Acquires, maintains and applies detailed knowledge of application.
• Identifies and documents opportunities for improvement based on customer suggestions.
• Categorizes and documents qualified system issues for development.
• Works closely with the Development and Quality Assurance teams to move issues through the software release process.

Qualifications:

• Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, Information Technology or equivalent technical College diploma.
• 1-3 years web application experience.
• Understanding in application programming languages (ASP.NET, XML, Java Script) and database languages (SQL, T-SQL).
• Excellent prioritization and organization skills and excellent communication skills.
• Strong problem solving skills with ability to analyze and make an educated decision.
• Bilingual (English/French) is an asset